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| Contact: Bob Gills, CEO, Call Center Careers
1-877-562-8588 or 303-527-1440 ext. 10 FOR IMMEDIATE RELEASE SURVEY SUGGESTS THAT ALLOWING AGENTS TO WORK FROM HOME IS A SUCCESSFUL STRATEGY FOR CALL CENTERS BOULDER, CO, January 29, 2002 - When CallCenterCareers.com surveyed 504 call center professionals to determine their call center's experience with allowing agents to work from home, 30.4 % voted that their call center allows agents to work from home and it has been a successful experience. Only 7.1% voted that allowing agents to work from home was unsuccessful. 9.1 % voted that their call center was going to try allowing agents to work at home within the next year. 53.4% voted that their call center would not consider allowing agents to work from home. "While the potential benefits of telecommuting have always been compelling, many initiatives launched in the early to mid 1990s did not get much beyond the trial stage," according to Brad Cleveland, President of Incoming Calls Management Institute (ICMI). "In recent years, the success rate has been much higher, which can be attributed to better planning before launch, more disciplined pilot studies, robust security capabilities, lower network costs and more 'how to' information. This is an area that deserves consideration." About Call Center Careers
Call Center Careers Call Center Careers is a jobs search engine that unites job seekers and employers within the call center, customer service, telemarketing, telesales, help desk, sales and CRM industries, from entry level through executive management. Call Center Careers provides call centers with a powerful and cost-effective solution for recruiting key employees. Call Center Careers can be reached at 1-877-562-8588 or info@callcentercareers.com. ###
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